The Great Resignation and agent engagement with Zeus Kerravala

With the addition of ‘the great resignation’ of the last six months contact centers are also facing challenges retaining talent. Our friend, Zeus Kerravala, Founder and Principal Analyst at ZK Research, considers the great resignation a great opportunity and we are thrilled to have him join us to talk about it.

During this conversation, Zeus will discuss:

• Strategies for finding new talent while retaining existing agents.
• How this new paradigm can transform your contact center.
• Ways that you can use AI to shift the role of the agent.