Industry Event
Unleashing Digital CX & Customer Service
De Balie, Amsterdam
Nov. 5 – 6, 2024
Unleashing Digital Customer Experience & Customer Service Summit with Talkdesk.
Talkdesk will sponsor the 10th edition of the cross-industry summit Unleashing Digital Customer Experience & Customer Service in Amsterdam. We are excited to meet you and share knowledge, best practices, and practical lessons on how to create and deliver exceptional customer experiences.
Visit the Talkdesk stand to talk to our CX experts and see our solutions in action.
Generative AI, meet Agentic AI: The dynamic duo revolutionizing customer experience.
Tuesday, Nov. 5, 2024
12:25 – 12:40
Pedro Marques – Principal Product Manager – AI Platform at Talkdesk at Talkdesk
You’ve heard the buzz about generative AI, and you’ve likely seen its impact—crafting human-like responses, assisting with everyday tasks, and generating real-time insights. But what about agentic AI? In this session, we’ll explore how agentic AI takes things further—autonomously thinking and acting based on data from customer behavior, and making decisions that elevate the customer journey. Together, these two AI models form a powerful combination, driving faster resolutions, simplifying operations, and improving key CX metrics like AHT, FCR, and service levels. This is the next leap in CX—are you ready?