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TALKDESK BLOG

Expérience client. Une meilleure façon de faire.

Par Tiago Paiva

Tiago Paiva Customer Experience

Voyez ce qu'il y a d'autre de nouveau.

Your customers don’t sign off at 5 p.m. Why should your contact center?

Intelligence artificielle

Your customers don’t sign off at 5 p.m. Why should your contact center?

By Munil Shah

BankUnited crushes CX with 104% increase in NPS

Assistance personnalisée

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Women breaking barriers in CX: Leading the way with AI

Assistance personnalisée

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Beyond ROI—the untapped value of a cloud contact center

Tendances des centres de contact

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

Assistance personnalisée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

How can AI agents unlock value for healthcare organizations?

Santé et Social

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

From cost to value: How does your contact center stack up?

Tendances des centres de contact

From cost to value: How does your contact center stack up?

By Clayton Lougée

Net Promoter Score (NPS): What it is and how to measure it

Tendances des centres de contact

Net Promoter Score (NPS): What it is and how to measure it

Celia Cerdeira

Par Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Transformation numérique

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Santé et Social

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Retail et Service à la clientèle

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

L'Agentic AI expliquée : Comment la prise de décision autonome façonne l'avenir de l'IA

Intelligence artificielle

L'Agentic AI expliquée : Comment la prise de décision autonome façonne l'avenir de l'IA

By Toussaint Celestin

Talkdesk

Expérience client. Une meilleure façon de faire.

Qu'est-ce que le customer effort score (CES) et comment le mesurer ?

Tendances des centres de contact

Qu'est-ce que le customer effort score (CES) et comment le mesurer ?

Celia Cerdeira

Par Celia Cerdeira

Stop guessing! Measure your way to CX success

Tendances des centres de contact

Stop guessing! Measure your way to CX success

By Clayton Lougée

Contact center technology: Types, benefits, and trends

Tendances des centres de contact

Contact center technology: Types, benefits, and trends

Celia Cerdeira

Par Celia Cerdeira

Chatbots talk, AI agents think: Know the difference

Intelligence artificielle

Chatbots talk, AI agents think: Know the difference

Pedro Andrade Partner Tech Connect

Par Pedro Andrade

The power of hyper-personalized customer service in retail

Retail et Service à la clientèle

The power of hyper-personalized customer service in retail

Ed Durbin

By Ed Durbin

Qu'est-ce que le score de satisfaction client (CSAT) et comment l'obtenir ?

Tendances des centres de contact

Qu'est-ce que le score de satisfaction client (CSAT) et comment l'obtenir ?

Celia Cerdeira

Par Celia Cerdeira

What is an omnichannel customer experience and why is it important?

Tendances des centres de contact

What is an omnichannel customer experience and why is it important?

Celia Cerdeira

Par Celia Cerdeira

Intelligent call routing: What is it and how does it work?

Tendances des centres de contact

Intelligent call routing: What is it and how does it work?

Celia Cerdeira

Par Celia Cerdeira