Glintt to Improve Customer Service and Efficiency with Talkdesk

Leading healthcare IT and consulting firm in Europe moves to Talkdesk Enterprise Contact Center Platform

Glintt, a leader in healthcare IT services, chose Talkdesk Enterprise Contact Center Platform to support their customer service operations. Global Intelligent Technologies (Glintt), a leading multinational technology company specializing in healthcare IT and consulting, will leverage the ease-of-use and cloud flexibility of the Talkdesk platform to reduce average wait and handle times and improve the customer experience for their users.

“The efficiency of healthcare processes has a significant impact people’s lives and we are constantly developing solutions to improve Glintt systems of operations,” said João Paulo Cabecinha, Glintt Executive Board Member. “We are always looking for the best technology partners and are excited by the improved customer experience Talkdesk can help us offer.”

Glintt’s customer service team consists of more than 120 agents in Portugal handling nearly 1,000 customer interactions per day and supporting over 2,500 pharmacies and 200 healthcare facilities throughout Europe. Their previous contact center system was unreliable, leading to system challenges which reduced the level of service Glintt could offer their customers and threatened their long-term success.

“Cloud contact center solutions from Talkdesk will enable Glintt to provide the level of service their customers deserve and allows them to consistently raise the bar through agent monitoring, robust reporting and effective quality assurance,” said Marco Costa, Talkdesk General Manager. “We appreciate the faith Glintt has shown in us and look forward to a long and productive partnership with such an innovative and impactful organization.”