TALKDESK BLOG

Expérience client. Une meilleure façon de faire.

Par Tiago Paiva

LIRE PLUS

Voyez ce qu'il y a d'autre de nouveau.

Assistance personnalisée

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Assistance personnalisée

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Tendances des centres de contact

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Assistance personnalisée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

Mar 3, 2025

Santé et Social

How can AI agents unlock value for healthcare organizations?

By Patty Hayward

Tendances des centres de contact

From cost to value: How does your contact center stack up?

By Clayton Lougée

Tendances des centres de contact

Net Promoter Score (NPS): What it is and how to measure it

Par Celia Cerdeira

Transformation numérique

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Santé et Social

Is the healthcare contact center ready to impact value-based care?

By Patty Hayward

Retail et Service à la clientèle

How agentic AI stole the show at NRF

By Ed Durbin

Intelligence artificielle

L'Agentic AI expliquée : Comment la prise de décision autonome façonne l'avenir de l'IA

By Toussaint Celestin

Tendances des centres de contact

Qu'est-ce que le customer effort score (CES) et comment le mesurer ?

Par Celia Cerdeira

Jan 23, 2025

Talkdesk

Talkdesk révolutionne le secteur

LIRE PLUS

Tendances des centres de contact

Stop guessing! Measure your way to CX success

By Clayton Lougée

Jan 21, 2025

Tendances des centres de contact

Contact center technology: Types, benefits, and trends

Par Celia Cerdeira

Jan 16, 2025

Intelligence artificielle

Chatbots talk, AI agents think: Know the difference

Par Pedro Andrade

Jan 14, 2025

Retail et Service à la clientèle

The power of hyper-personalized customer service in retail

By Ed Durbin

Jan 9, 2025

Tendances des centres de contact

Qu'est-ce que le score de satisfaction client (CSAT) et comment l'obtenir ?

Par Celia Cerdeira

Jan 8, 2025

Tendances des centres de contact

What is an omnichannel customer experience and why is it important?

Par Celia Cerdeira

Jan 7, 2025

Tendances des centres de contact

Intelligent call routing: What is it and how does it work?

Par Celia Cerdeira

Jan 3, 2025

Intelligence artificielle

8 ways AI improves customer experience

Par Celia Cerdeira

Dec 17, 2024

Login

Partenaires

Support

Expérience client. Une meilleure façon de faire.

Voyez ce qu'il y a d'autre de nouveau.

BankUnited crushes CX with 104% increase in NPS

Women breaking barriers in CX: Leading the way with AI

Beyond ROI—the untapped value of a cloud contact center

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

L'Agentic AI expliquée : Comment la prise de décision autonome façonne l'avenir de l'IA

Qu'est-ce que le customer effort score (CES) et comment le mesurer ?

Talkdesk révolutionne le secteur

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

The power of hyper-personalized customer service in retail

Qu'est-ce que le score de satisfaction client (CSAT) et comment l'obtenir ?

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?

8 ways AI improves customer experience