LuckyTruck rolls with Talkdesk cloud for contact center solutions to support its remote workforce

Advanced reporting, easy customizations, cloud scalability, reliability and tight integration with Salesforce are key differentiators for Talkdesk CX Cloud

• LuckyTruck chooses Talkdesk’s flexible and stable platform to support its fast-growing business and remote workforce
• Talkdesk’s “clicks, not code” approach enables LuckyTruck to make quick changes and easy customizations
• Talkdesk for Salesforce offers LuckyTruck agents immediate access to caller information through automatic screen pops, improving overall efficiency

SAN FRANCISCO — July 7, 2020 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced LuckyTruck chose Talkdesk CX Cloud as its contact center solution. As a provider of cloud-based business management, insurance and network solutions for owner-operators of trucking companies, LuckyTruck needed a flexible and stable platform to support its fast-growing network of customer service agents. Talkdesk’s reputation for reliability, backed by an available 100% Uptime SLA, and its rapid pace of product innovation, will provide LuckyTruck a consistent connection to its customers and guarantee the latest industry advancements are always available to its customer service team. 

“Supporting our customers with a superior level of fast, effective and efficient customer service is what sets LuckyTruck apart in a highly dynamic environment,” said Devin Bostick, chief executive officer, LuckyTruck. “Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to advance and future-proof our customer service operations.”

LuckyTruck implements a unique, but increasingly popular approach to the contact center; moving away from traditional, physical locations and employing an all-remote workforce. This reduction in overhead allows LuckyTruck to focus its resources on growing the company and investing in its technology and its people. Cloud contact center solutions from Talkdesk offer LuckyTruck the flexibility to easily add new work-from-home agents quickly with a simple download of its browser-based software. With consumer-app simplicity at its core, Talkdesk Studio visual flow designer offers a “clicks, not code” approach for LuckyTruck administrators to make changes and customizations to call flows. 

“Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture,” said Talkdesk, chief executive officer, Tiago Paiva. “Talkdesk offers customer service organizations a simple and easy path to customize their contact center and instantly bring new agents online, including remote agents in any location, to seamlessly meet their customers’ expectations.”

In addition to reliability, innovation, and ease-of-use, Talkdesk’s tight integration with Salesforce was a key component for LuckyTruck. With Talkdesk for Salesforce easily connecting with its growing customer database, LuckyTruck agents have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency. Providing its customers an array of interaction options empowers LuckyTruck to elevate its customer experience (CX), making CX a competitive advantage. 

Additional Resources: 

• Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• Learn how Talkdesk Business Continuity keeps business moving forward, even in times of uncertainty
• Learn about the Critical Importance of a Structured Approach to CX Management
• Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America

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About Talkdesk

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.

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