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Sundae selects Talkdesk as cloud contact center solution for flexibility, reliability

Talkdesk CX Cloud fuels real estate company’s mission of helping homeowners in need by delivering high-quality communication, timely counsel and support through a worry-free process

  • Talkdesk’s 100% Uptime SLA gives Sundae confidence to always be there in supporting customers  
  • Sundae quickly and easily implemented Talkdesk CX Cloud into three separate contact center locations in seven business days
  • Talkdesk for Salesforce unifies contact center with Sundae’s existing CRM database, reducing average handle time, caller wait time and improving customer experience

SAN FRANCISCO — August 11, 2020 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Sundae selected Talkdesk CX Cloud™, an end-to-end contact center solution on a single platform as its contact center provider. Talkdesk CX Cloud enables Sundae to support homeowners in getting the best possible outcome when they need to sell their home by providing instant support and bringing compassion and transparency to the process. The company chose Talkdesk for its strong reputation of reliability, backed by the industry’s only 100% Uptime Service Level Agreement, class-leading Salesforce integration, unmatched cloud scalability and the ability to implement and go-live within days.

“Sundae specializes in helping owners of dated and damaged homes when it’s time to sell. Many of our customers are going through a challenging time while trying to sell their house. Sundae’s goal is to provide a worry-free process with outstanding communication and service,” said Trevor Hansen, director of customer solutions, Sundae. “Talkdesk provides us a solution that is easy to integrate with Salesforce and easily scales to our needs. Most importantly, Talkdesk’s cloud contact center reliability provides our customers the peace of mind that we are always available.”  

Talkdesk’s enterprise-ready, next-generation cloud architecture maximizes flexibility, allowing Sundae to stay agile and easily self-manage its contact center with clicks, not code. Powered by Talkdesk iQ, artificial intelligence (AI) increases operational efficiency for Sundae with intelligent routing, reporting, analytics, context and mobile solutions to improve customer outcomes and maintain visibility across its entire business. With Talkdesk for Salesforce easily connecting with its growing customer database, Sundae agents have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency. Providing its customers an array of interaction options empowers Sundae to elevate its customer experience (CX), making CX a competitive advantage.

 “Sundae needed a solution that could help them stay in touch with customers and communicate effectively, removing stress from the home selling process,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk CX Cloud gives Sundae confidence that they are ready to support customers at all times with the highest quality of service and support, while having a solution that can easily scale up as the company grows.” 

Talkdesk recently announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion. This new round of funding reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands. 

Additional Resources: 

Tweet this: .@SundaeHQ selects @Talkdesk flexibility and reliability to fuel its mission of helping homeowners in need by delivering high-quality communication, timely counsel and support through a worry-free process. https://bit.ly/2DGOkQx 

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About Talkdesk

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

[email protected]