Innovations in customer service that help you stay ahead.

Talkdesk Workforce Engagement Management^™ is an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.

With Talkdesk Quality Management™, it’s never been easier to evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver great customer experiences.

Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.

Talkdesk Interaction Analytics™ uses AI-powered speech analytics to understand customer intent, automate call quality monitoring, and improve agent performance, so you never miss an opportunity to improve the customer experience.

Connections™ extends Talkdesk’s “clicks, not code” philosophy, reducing demand on IT teams to build, test, and deploy new integrations. With Connections, enterprises can integrate their contact center to any third-party system using simple configurations right from within the Talkdesk CX Cloud interface.

Talkdesk CX Cloud™ is an end-to-end customer experience solution, with the most comprehensive native suite of contact center apps on a single platform. The solution includes apps for Customer Engagement, Workforce Engagement, Employee Collaboration, AI & Knowledge, and Analytics & Insights.

Talkdesk CXTalent™ is a gig economy that connects individuals seeking remote jobs with companies hiring contact center workforce, creating a global talent pool. AI recommends best-fit profiles and helps organizations hire candidates who are Talkdesk Academy™ trained, certified, and ready to work.

The first-of-its-kind contact center security suite, Guardian™ includes a comprehensive set of tools that lets you proactively monitor contact center actions, analyze patterns in user behavior, and control access to sensitive data.

With Talkdesk Flexible Deployment™, enterprises can quickly transition their contact center to the cloud for business continuity. A broad set of deployment options allows brands to preserve infrastructure investments, meet industrial and local data regulations, and improve their customer service.

With Talkdesk Regional Cloud™, enterprises can now choose their cloud location to take advantage of everything a cloud-native contact center built on a global cloud infrastructure can offer and stay compliant with local or industry data regulations and customer requirements.

With Talkdesk Explore™ companies can now track virtually any KPI by combining over 900 metrics and dimensions. Explore helps to fine-tune custom reports and dashboards and quickly discover insights to inform the right decisions faster.

Guide is an AI-powered, self-service knowledge base that allows companies to help their customers and agents help themselves. Level up your customer self-service while empowering every agent to provide great customer experiences.

Talkdesk announced three enhancements to its cutting-edge, AI-infused Outbound Dialer suite. The new native Predictive Dialer, new Proactive Notifications and enhanced Salesforce Dialer integration offer Talkdesk customers a variety of options to proactively connect with their current and prospective customers in an efficient and compliant manner.

Enterprises can now deliver 24/7 intelligent voice self-service with Talkdesk Virtual Agent™, a customer assistant that autonomously solves customer issues with a human-like experience.