Innovations in customer service that help you stay ahead.

Talkdesk Feedback™ puts the voice of the customer at the heart of the contact center. Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.

Talkdesk Performance Management™ provides managers with the tools they need to maximize the potential of every agent. Measure and track agent performance over time using interactive leaderboards, benchmarks, and goals, while capitalizing on opportunities for improvement with intuitive click-to-coach workflows.

The Talkdesk Citizen Engagement solution improves the benefits administration process and enables proactive communication with constituents, while modernizing government contact centers for scale and flexibility.

The Insurance Smart Service solution optimizes agent and policyholder interactions by combining intelligent self-service and AI-assisted interactions with out-of-the-box integrations to major CRM systems.

Talkdesk Phone is a business phone system built to unify collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences.

Initially designed to serve hospital and health system needs, Talkdesk Healthcare Experience Cloud™ for Providers helps deliver better patient experiences on digital and voice communication channels. The end-to-end solution connects patient data across channels to power synchronized, intelligent interactions that are personalized and convenient.

Initially reimagining the banking experience, Talkdesk Financial Services Experience Cloud™ for Banking enables financial services companies to deliver connected, intelligent, and secure client interactions more effortlessly, across any communication channel. Featuring out-of-the-box integrations to core banking systems, the digital-first solution ties together data from across the client journey and delivers immediate time to value.

Talkdesk Retail Smart Service helps retailers and brands deliver quality, fast, automated service, freeing agents to focus on brand-enhancing, revenue-generating activities with the help of AI.

Talkdesk now integrates out-of-the-box with the Epic electronic health records platform empowering healthcare providers to deliver more personalized, contextualized and seamless patient interactions. The integration, available via the Epic App Orchard, surfaces vital information for contact center staff about patients they’re supporting, giving important context that speeds up interactions and promotes more patient-centric service.

The Talkdesk Flexible Shopping solution enables retailers to orchestrate safe, contactless experiences such as curbside pickup, buy-online-pick-up-in-store, and appointment shopping while streamlining communications and improving cross-channel customer service.

The Talkdesk Digital Lending solution enables lenders to streamline and accelerate loan origination and servicing processes for personal, mortgage and commercial loans. AI-powered capabilities help lenders service the recent surge in loan volumes, while also meeting compliance and regulatory requirements.

Talkdesk Workspace unifies all customer experience applications and data on a “single pane of glass,” and allows companies to create the ideal interface for each contact center role. Along with Workspace, Talkdesk also announced Talkdesk BuilderTM, a comprehensive set of low- and custom-code development tools that enable customization of every aspect of the contact center.

Talkdesk Vacation Now helps tourism and hospitality companies deliver fast, scalable customer service so travelers can escape faster to their dream destinations. Designed to help companies ready their contact centers in as little as 24 hours, Talkdesk is offering a 90-day free account to help support anticipated surges in demand as the industry reboots.

Talkdesk Managed Services, powered by contact center consulting providers like PPT Solutions, helps customers manage and optimize their contact center operations, leading to improved operational efficiency and better customer experiences.

With the new Talkdesk Small Business Lending Solution, Talkdesk reduces friction in the Paycheck Protection Program (PPP) loan distribution business, helping financial institutions fast track the application, approval and distribution process to get borrowers the help they need now.