INTEGRATIONS | MICROSOFT 365
Optimize operations with Talkdesk Microsoft Dynamics 365 Connector.
Work from within a single environment
Talkdesk is fully embedded within the Microsoft Dynamics experience so your agents can seamlessly handle cases from one screen. With click-to-call, screen pops, and more, agents have everything they need to stay focused and resolve customer questions fast.
Personalize every interaction
Agents can instantly see key customer context, including interaction history, when handling a call, helping them tailor every conversation to the customer or prospect.
Eliminate manual, repetitive agent work
Take advantage of pre-built, customizable automations that eliminate the need for agents to do manual updates, increasing their productivity while minimizing compliance risks and human error.
Ensure data is always up to date
Automatically keep contact center and CRM data synchronized, ensuring agents have accurate information to understand, address and serve the customer.
Create a complete view of customer interactions
Access contextual data based on every customer interaction (via Call, SMS, Email, or Chat) to create a comprehensive view of the customer and optimize customer experiences.