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INTEGRATIONS | SLACK

Optimize your service operations with Talkdesk Slack Connector.

Slack
Slack Integration Get Real Time Alerts

Get real-time alerts.

Respond quickly to changing contact center conditions with customizable Slack alerts. Choose from a wide variety of triggers related to workforce management, agent coaching, the customer experience, and more.

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Slack Integration Notify Agents Instantly

Notify agents instantly.

Streamline your internal contact center communications by sending custom Slack notifications to relevant agent groups directly from Talkdesk Live™. Filter by ring group or agent status to ensure the right agents are getting the right messages.

Slack Integration Provide Answers Faster

Provide answers faster.

Ask supervisors or team members for help while on a call by sending a Slack message and call barge link directly from within the Talkdesk interface. Get the answers you need without placing customers on hold.

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Seamless Support Agent Desktop

Coaching simplified.

Improve agent performance by coaching live calls via Slack. Send agents words of encouragement or provide valuable guidance directly from the live call monitoring panel in Talkdesk for a seamless coaching experience.

Customers love Talkdesk.

Rated 8 out of 10 based on 665 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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