Talkdesk is a “Hot Vendor” in Intelligent Contact Center according to Aragon Research

Talkdesk, a leading provider of contact center solutions, has been named a “Hot Vendor” in the Intelligent Contact Center 2018 report by Aragon Research, Inc. Each year, Aragon Research reviews new trends occurring across multiple markets and identifies those vendors who are disrupting traditional models and strategies.

According to the Aragon Research’s latest press release, “Because it acts as the primary interface between enterprises and their customers, the impact of Contact Centers on the customer journey is profound. Aragon identifies three Hot Vendors adding modern AI technologies to current Contact Center functions and workflow to improve the customer sales and support journeys.”

With enterprise class performance and a consumer-like ease of use, Talkdesk allows companies to make customer experience a competitive advantage. Talkdesk solutions are easily adaptable to the evolving needs of customers, resulting in increased productivity, customer satisfaction and cost savings. As a leading provider of intelligent contact center solutions, Talkdesk offers the agility and speed to transform and create a frictionless journey for both their customers and contact center agents.