Industry event
Enterprise Connect
Gaylord Palms | Orlando, FL
Mar. 17 – 20, 2025
Meet Talkdesk at Enterprise Connect!
Join Talkdesk at booth #1105 to explore the future of CX and cutting-edge CCaaS solutions. Connect with our experts and gain actionable insights to transform your customer experiences.
Don’t miss this cornerstone event for industry professionals!
A glimpse into the Talkdesk Enterprise Connect experience.
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Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions
Monday, Mar. 17, 2025
8 – 8:45 a.m. EST
Location: Gaylord Palms | Orlando, FL
Crystal Miceli – VP and head of product & industry marketing at Talkdesk
As customer expectations continue to evolve, so does the complexity of managing multiple interaction points across an enterprise. From contact centers to digital channels, the convergence of customer touchpoints demands a strategic, cohesive approach that spans people, processes, technology, and overall CX strategy. In this session, Justin Robbins, a seasoned CX expert with over two decades of industry experience, will guide customer experience leaders and IT professionals through the critical steps of building an enterprise-wide customer interaction strategy.