The early rounds of the Coronavirus Business Interruption Loan Scheme (CBILS) put a huge strain on banks’ contact centres. This seven-point checklist is designed for banks and lenders tasked with facilitating this latest round of CBILS and other similar schemes to help them efficiently and effectively to the people who need it most, the small and midsize enterprises (SMEs).
This checklist covers:
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Who to reach out to first
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Using AI to cut processing costs
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How to expedite the process
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Being prepared for fraudsters
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Tracking results
