Press Release
Talkdesk ranked #1 in 36 G2 Fall Reports
Holds Leader quadrant positions in 31 reports with more than 1,300 five-star ratings
SAN FRANCISCO — Sept. 22, 2022 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies earned the #1 spot in 36 G2 Fall Reports for 2022, surpassing competitor scores in seven key contact center categories. Talkdesk also received 55 G2 badges, including Leader, Highest User Adoption, Best Relationship, Best Results, Most Implementable, Best Usability, and Easiest Admin.
Overall, the company is positioned in the Leader quadrant of 31 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site with more than 1300 five-star ratings.
Talkdesk performance highlights from the G2 Fall 2022 report include:
Contact Center
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 in Small Business, Mid-Market, and Enterprise Grids based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100
Call Center Infrastructure
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 for Momentum
- Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100
Contact Center Knowledge Base
- Talkdesk ranks #1 for Usability
- Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100
Contact Center Workforce
- Talkdesk ranks #1 for Usability
- Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100
Auto Dialer
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100
Speech Analytics
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk has a G2 Score of 91 out of a possible 100
Contact Center Quality Assurance
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 in the Mid-Market and Enterprise Grids based on G2 Score
Additional Resources:
- See Talkdesk as a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from Talkdesk customers
Social Networks:
- Talkdesk Community: https://www.talkdesk.com/customer-community
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
About Talkdesk
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations