Press Release
Talkdesk honored at 2024 Elevate Awards ceremony, recognized for the use of generative artificial intelligence to help retailers transform customer experience
The Interactive Customer Experience Summit Elevate Awards recognize individuals and organizations that have leveraged technology to improve customer experience
SAN FRANCISCO and CHARLOTTE, NC—September 11, 2024—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named a 2024 Elevate Awards recipient. Talkdesk was among five winners honored at the Elevate Awards ceremony during the 2024 Interactive Customer Experience (ICX) Summit in Charlotte, North Carolina.
Talkdesk was recognized for its use of generative AI (GenAI) to transform CX within the Talkdesk Retail Experience Cloud™, an AI-powered, out-of-the-box, customer service platform purpose-built for brands in the retail, e-commerce, and consumer goods space. The platform uses GenAI, automation, and deep integration into retail systems to unify the customer journey across digital and physical channels, enabling more seamless and personalized customer service. Judges called it “a cool unified experience focused on the customer, a connected journey from end to end,” and “a technology that improves the customer experience.”
The ICX Elevate Awards honor individuals and organizations that have leveraged technology to elevate the customer experience. Winners are selected for their innovative application of technology to enhance customer satisfaction, engagement, and loyalty.
Talkdesk Retail Experience Cloud is designed for retailers to improve customer loyalty. It provides a unified view of all customer interactions, allowing brands to meet customers where they are. The platform includes pre-configured self-service and agent-supported workflows that streamline customer service, improve resolution times, and reduce customer effort. GenAI-powered virtual agents like Talkdesk Autopilot™ for Retail can autonomously handle customer inquiries with human-like interactions across channels; it resolves questions related to order tracking to returns and exchanges, product recommendations, store information, and more, and can intelligently connect customers to the right agent when needed while maintaining a friendly, on-brand persona.
Additionally, the platform enhances agent productivity and retention by offering AI assistance and integrated customer data. It also helps improve reporting, reduce costs, and maximize the tech stack for retailers.
By integrating AI throughout its platform, Talkdesk has helped retailers worldwide, including Serta Simmons Bedding, HumanN, King Arthur Flour Company, Inc., and Alarm.com, deliver an improved customer, agent, and management experience.
Supporting Quote
Ed Durbin, vice president of Retail Strategy at Talkdesk, said: “Talkdesk, since 2018, has been a pioneer of AI innovation in customer experience. We are proud to be named as a 2024 Elevate Awards recipient. It is an honor to have Talkdesk Retail Experience Cloud recognized for leveraging the latest AI technology to provide global retailers the ability to support their customers before, during, and after the sale.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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Talkdesk Public Relations