The Real Cost of Downtime

How to Understand the Impact of Contact Center Outages

In this eBook, we explore the real cost of contact center downtime and
its impact across the business, employee and customer experience.

You’ll gain insight on how to quantify the harm that outages cause to your business, which is a critical factor in building the business case for a better contact center.

We’ll share ideas for helping your employees and customers through unexpected downtime and, most importantly, provide ways to minimize or altogether avoid future outages.