Bridging the gap: how AI-powered contact centers can transform healthcare outcomes.

Hospital contact centers are key to quality care, yet many struggle with outdated systems. How are leading organizations modernizing, and what can others do to catch up?

Talkdesk partnered with CHIME to survey 77 hospital tech leaders, revealing key challenges, priorities, and the impact of AI, automation, and EHR integration on patient communication.

Key insights:

• Top challenges and solutions for hospital contact centers

• How AI and automation improve patient interactions

• Strategies from senior healthcare leaders

Download the report to explore the findings and transform patient engagement.