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The future of customer service: What retailers should prepare for in 2022

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Thanks - the Talkdesk Team.

CX leaders from Tuft &amp; Needle, Vivino, and Talkdesk explore what retailers should do in 2022 to prepare for the future of customer service. Amber Scott, Jeff Gorham, and Shannon Flanagan dive into:
<ul class="text text--16">
<li>Investments: What investments retailers are making in CX technology in 2022.</li>
<li>Trends: Emerging trends across service engagement channels.</li>
<li>Expectations: How CX professionals are handling expectations for personalized service.</li>
<li>AI and Automation: The ways AI will play a role in both complementing and enabling retailers to better meet customer needs.</li>
</ul>

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Shannon Flanagan

Jeff Gorham

Amber Scott

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Register and watch the FREE recording "The Future of customer service: What retailers should prepare for in 2022". Dive into investments, trends and more.

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