Call for Submissions: Talkdesk CX Innovators Awards 2023

Awards program recognizes customers using Talkdesk technology to modernize the customer experience and improve business outcomes

SAN FRANCISCO — June 23, 2023 — Talkdesk®, Inc., a global contact center leader for enterprises of all sizes, today announced open nominations for its fourth annual CX Innovators Awards, which celebrates customers’ use cases of Talkdesk technology to create modern customer experience, drive better business outcomes and improve the bottom line.

The 2023 awards include a range of categories that give companies across different regions and industries the chance to shine. Entries open June 23, 2023 and close October 2, 2023. Winners will be announced October 30, 2023. A panel of industry experts will serve as judges and will recognize winners for the following categories:  

• CX Innovator Award – Company award; one winner, one honorable mention
  
  Celebrating companies who have uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX/Contact Center challenges and deliver best-in-class customer experience. 

• CX Rookie of the Year – Company award; one winner, one honorable mention

Celebrating companies who have successfully implemented Talkdesk and exemplify CX excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers who implemented Talkdesk in the past 12 months (May 2022 – present).

• CX Business Impact Award – Company award; one winner, one honorable mention

Celebrating companies who have optimized their contact center(s) and had a positive impact on their business (e.g., enhanced customer experience, improved metrics, increased sales, higher NPS score, etc.). Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements, and provide evidence of growth as a result of improvements.

• AI Innovator Award – Company award; one winner, one honorable mention

Celebrating companies who have adopted Talkdesk AI products to optimize their contact center(s) and improve the agent and customer experience. Applicants must demonstrate why AI addressed their business challenges, how they made the business case for AI, and share how AI has/will impact customer and agent experience.

• CX Ecosystem Leader Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully deployed Talkdesk with a partner (or a partners solution) to deliver exceptional customer experience. This category is open to all Talkdesk ecosystem partners including Cloud Distributors, Resellers, Strategic Alliances, and AppConnect partners. Note: If you are a partner submitting the award on behalf of your customer please answer from the customer perspective.

• CX Digital Transformation Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully embraced digital transformation as a strategic differentiator. Examples for this award include transitioning your contact center workforce from an on-premises contact center to the cloud; equipping agents with best-in-class tools to work from anywhere and anytime; creating a digital front door that allows customers to engage with you on their preferred channels.

• CX Revenue Leader Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully impacted CX to drive enterprise growth and profitability. Examples for this award include companies that have demonstrated how their contact center contributes to tangible growth outcomes, such as increased  revenues and customer lifetime value, in support of strategic business models and priorities.

• CX Social Impact Award – Company award; one winner, one honorable mention

Celebrating companies who make a lasting, positive impact in their communities and the world. Examples for this award include companies who champion diversity, equity and inclusion initiatives, raise global awareness of social injustices or engage in community and environmental giving.

• People’s Choice Award – Company award; one winner

Special recognition from the Talkdesk team for one outstanding customer that truly raises the bar for customer experiences.

• CXcellence Award – Individual awards; one winner

The CXcellence award celebrates contact center agents who have demonstrated consistent outstanding customer service and have positively impacted their team/organization. The contact center agent is nominated by their supervisor or other administrator. Examples for this award include an agent who took initiative to change company policy that was not in the best interest of the customer, displayed extraordinary empathy, developed a heroic workaround to solve a problem, recognized that the standard solution did not fix the individual’s problem, or went above and beyond to delight a customer. 

For inspiration in creating an award submission, download the Award Winning Customer Experiences e-book and see which organizations earned recognition as part of the Talkdesk CX Innovators Awards 2022. To submit a nomination, please visit the CX Innovators Awards. 

Additional Resources: 

• Read about last year’s winners of the Talkdesk CX Innovators Awards
• Get inspired by our customer stories detailing why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• See Talkdesk named for the 4th consecutive year as CCaaS Industry Leader by Gartner in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS.

Social Networks:

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Talkdesk Public Relations

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