Press Release
Talkdesk 100 Days of AI celebrates customer success, innovation, and recognition as AI trailblazer
The company embarks on 100 days of AI in recognition of Artificial Intelligence Appreciation Day
SAN FRANCISCO — July 16, 2024 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced 100 Days of AI, a celebration and recognition of Talkdesk AI innovations that are producing measurable customer impacts and transforming every step of the customer journey.
Introduced on AI Appreciation Day 2024, 100 Days of AI will feature new generative AI (GenAI) innovation from Talkdesk, highlight the value AI-powered CX delivers for Talkdesk customers, provide guidance to help companies navigate benefits and challenges of AI, and offer opportunities to meet with and learn from Talkdesk AI experts and Talkdesk customers who are effectively using AI to advance CX in their industry. Talkdesk will celebrate the conclusion of 100 Days of AI as part of its participation in Gartner® IT Symposium/Xpo™ 2024 in Orlando, Florida.
Since its inception, Talkdesk has been recognized as a trailblazer in AI innovation. In 2018, Talkdesk Chief Executive Officer (CEO) and Founder Tiago Paiva introduced a bold strategy for AI-infused customer experience, taking a stand that, “AI should be everywhere. From here on out, anything that Talkdesk launches will come with artificial intelligence. Talkdesk AI isn’t just a product — it’s a way of thinking.”
Courageous innovation is key to the Talkdesk strategy, and the company introduced over 200 new products and features in the past year. In October 2023, Talkdesk announced it had layered GenAI across its entire contact center platform. In just the last nine months, the company has launched 34 new GenAI features that make CX more autonomous, more hyper-personalized, and more proactive — all with a responsible and ethical approach to AI. These announcements include Talkdesk Navigator, mood insights, Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.
Talkdesk is on a mission to rid the world of bad customer experience, and better customer experiences start with artificial intelligence. The transition to modern AI-powered CX enables businesses and their contact centers to not only respond to a customer’s needs and wants seamlessly across channels with personalized, intelligent service, but also predict and prepare for their future needs and wants. And it transforms customer data into invaluable insights that enable companies to really listen to their customers, improve their experience, and make them feel more connected — ultimately driving additional revenues, improving operational efficiency, and optimizing agent performance.
Talkdesk customers, partners, employees, and AI, CCaaS, and CX experts can join the 100 Days of AI conversation by following #100DaysOfAI on LinkedIn and X (Twitter) from July 16, 2024 through October 23, 2024.
Supporting Quotes
Tiago Paiva, chief executive officer and founder of Talkdesk, commented: “Talkdesk has been recognized by investment companies, major industry analyst firms, and some of the largest brands in the world as an AI innovator and CX leader. We dove headfirst into the GenAI revolution, not as followers, but as visionaries determined to shape the future of customer experience. The 100 Days of AI initiative lets us share with the world all the great innovations, insights, and outcomes we’ve delivered since 2018 and share how AI is transforming this industry. I invite everyone to join the conversation with us.”
Zeus Kerravala, founder and principal analyst of ZK Research, said: “AI is transforming what’s possible, turning tasks that would take years to complete into ones that can be done in minutes. It’s great to see Talkdesk celebrating the positive ways AI is helping companies elevate and enhance how they interact with their customers.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations