Press Release
Talkdesk honored at 2024 BCX Awards ceremony, recognized for the use of artificial intelligence in transforming customer experience for banking
The Bank Customer Experience Awards recognize financial institutions and technology providers that are revolutionizing the retail banking industry
SAN FRANCISCO and CHARLOTTE, NC—September 11, 2024—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that it has been named a 2024 Bank Customer Experience (BCX) Awards recipient. Talkdesk was among three winners honored at the BCX Awards ceremony during the 2024 Bank Customer Experience Summit in Charlotte, North Carolina.
The BCX Awards honor financial institutions and technology providers that are transforming the retail banking industry through innovative solutions. This year’s winners delivered innovative experiences that transformed the branch experience and digital inquiries with AI. Talkdesk was selected based on its ability to deliver innovative banking experiences that address customers’ evolving needs.
The Talkdesk Financial Services Cloud™ is designed to help financial services overcome industry challenges and meet evolving customer expectations. Talkdesk Financial Services Cloud is purpose-built with out-of-the-box integrations to core banking systems, AI, automated workflows, and omnichannel capabilities, providing a comprehensive view of each client’s needs within a single platform.
Artificial intelligence-driven virtual agents like Talkdesk Autopilot™ for Banking, available on Talkdesk Financial Services Cloud, enable businesses to offer more self-service options, improve first-contact resolution, and enhance overall customer experience. Talkdesk Autopilot for Banking can autonomously handle customer inquiries with human-like interactions across channels; it resolves questions related to account balances, transactions, loans, and more, and can intelligently and quickly connect customers to the right person when needed.
By integrating AI throughout its platform, Talkdesk has helped financial services organizations worldwide, including WaFd Bank, Municipal Credit Union, and BankUnited, reduce handle times and call abandonment rates while significantly boosting customer satisfaction.
Supporting Quote
Rahul Kumar, vice president and general manager of Financial Services at Talkdesk, commented: “Talkdesk, since 2018, has been a pioneer of AI innovation in customer experience. We are proud to be named as a 2024 BCX Awards recipient. It is an honor to have Talkdesk Financial Services Experience Cloud recognized for the innovative ways Talkdesk AI is helping financial services institutions put consumers and members first by enabling a more personalized, secure, and overall better experience. This recognition is further testament to the industry-led innovation at the core of Talkdesk’s strategy and investment focus.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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