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Press Release

Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions

Talkdesk 20-in-20 program introduces product #4 of 20, a new service offering backed by Talkdesk’s white-glove approach and expertise in driving customer experience strategies, enablement and success for global enterprises

  • New operating model merges leading contact center operations practices and management services into a client-centric delivery solution
  • Talkdesk Business Transformation Services helps improve strategic KPIs such as First Contact Resolution, abandonment rate and cost of service
  • Based on nearly 2,000 contact center transformations, Talkdesk’s proven implementation methodology—along with training, adoption and support services—ensures customers see rapid results

SAN FRANCISCO — February 25, 2020 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Talkdesk Business Transformation Services, to guide companies through contact center transformations that provide an easy and seamless transition from on-premises platforms to modern cloud solutions. Business Transformation Services introduces a new and innovative operating model that merges Talkdesk’s industry-leading people, process, technology and expertise within a customer success outcome methodology under the leadership of Chief Customer Officer, Chad Gaydos. Talkdesk Business Transformation Services focuses on the successful management of customer experience (CX) services with a concentration on delivering efficient, easy and effective cloud implementation with a unique, white-glove approach.

“Our Business Transformation operating model provides companies the critical management consulting, managed services and development and integration capabilities required to increase customer advocacy, enhance revenue and optimize operational efficiency,” said Chad Gaydos, chief customer officer, Talkdesk.

World class contact centers are mission critical to any digital transformation and the Talkdesk approach aligns the strategy and enablement to successful realization of tailored goals and business outcomes. Talkdesk Business Transformation Services offers a long-term partnership that enables companies to unleash CX excellence beyond the purchasing and implementation phases, ensuring Talkdesk customers attain maximum return on investment (ROI) and realize their desired business outcomes.

“Talkdesk’s process, methodology and implementation make the transition from on-premises to cloud easy and smooth,” said Sebastian Anthony Corriere KMP, chief contact center and CX strategist, VesuvITas. “As both a Talkdesk sales partner as well as a Talkdesk certified implementation engineering partner, we work with many companies that want to move off of their legacy, on-premises system and onto a cloud platform, but are hesitant due to the complications that have challenged other vendors. With Talkdesk’s Business Transformation Services, we can confidently recommend Talkdesk knowing that our clients will be implemented correctly and efficiently.”

The Talkdesk Business Transformation Services methodology focuses on three components of CX:   

  • Strategy: An actionable business plan and well-defined strategy is the foundation for a successful contact center digital transformation. Talkdesk CX Strategy Consultants partner with companies to define their specific business needs and ideal future state, translating it into an actionable plan that presents a compelling business case complete with recommendations and an investment analysis.
  • Enablement: The next step in the business transformation journey is to enable the people, processes and technologies to realize a best-in-class customer experience. This ranges from business consulting services that provide contact center and CX thought leadership and best practices, to Talkdesk’s proven implementation methodology delivered by its certified Professional Services teams including partners in Talkdesk’s Strategic Partner Program.
  • Success: Talkdesk provides a variety of services to support and enable companies to unlock and realize the value of contact center business transformation. From technical account management, proactive network monitoring and premium support, to education and advisory services, Talkdesk is committed to supporting companies in measuring, managing and realizing the value of best-in-class CX.

“Talkdesk is uniquely positioned to help companies with contact center business transformation,” said Tiago Paiva, chief executive officer, Talkdesk. “The contact center sits at the center of a critical business initiative – digital transformation – and serves the most important asset for any company, its customers. We are excited to announce the formation of Talkdesk Business Transformation Services to partner with and guide companies through these pressing customer experience initiatives.”

The announcement of Business Transformation Services continues an ambitious program by Talkdesk to disrupt the contact center industry with 20 product introductions to start 2020. Talkdesk built its reputation as an industry disruptor through an unrivaled pace of innovation with more than 600 features to the market over the past 18 months. This cadence continues as Talkdesk aims to fully reveal its aggressive 20-in-20 plan at Opentalk® 2020, the premier customer experience (CX) event of the year. Taking place April 22-23, at Pier 35 in San Francisco, Opentalk 2020 brings together dozens of speakers and thousands of attendees for a thought-provoking conference focused on the customer experience industry. 

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About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

[email protected]