Press Release
Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider
Recognition further elevates Talkdesk from other cloud contact center competitors in customer service, innovation and ease of use
SAN FRANCISCO — March 23, 2021 — Talkdesk®, Inc., the leading cloud contact center for innovative enterprises, today announced it leads the contact center solutions industry in 17 reports across six categories of the G2 Spring 2021 report: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base.
Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,200 reviews, 37% more than its nearest competitor and a score of 4.4 out of 5 stars. Talkdesk also again earned G2 badges for Best Usability and Most Implementable, as well as new badges for Best Relationship, Easiest Doing Business With, Best Support and Easiest to Use.
Talkdesk highlights in the G2 Spring 2021 report include:
Best Contact Center Operations Software
- Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
- Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100
Best Telecom Services for Call Centers Software
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
- Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100
Best Auto Dialer Software
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
- Talkdesk ranks #1 for Implementation
- Talkdesk ranks #1 for Momentum
- Talkdesk ranks #1 for Relationship
- Talkdesk ranks #1 for Usability
- Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100
Best Contact Center Knowledge Base
- Talkdesk ranks #1 for Usability
- Talkdesk ranks #1 for Implementation
- Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100
Best Speech Analytics Software
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 for Momentum
- Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100
Best Contact Center Quality Assurance Software
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 for Implementation
- Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100
“We are proud to again see Talkdesk recognized as a leader in multiple critical categories and seventeen reports in this influential report by G2. Customer service, innovation and ease of use are Talkdesk hallmarks, and it is an honor to have thousands of customers voice support for Talkdesk as a leader in these areas,” said Tiago Paiva, chief executive officer, Talkdesk. “We are absolutely changing the customer experience, and this recognition further distances Talkdesk from other cloud-based contact center competitors.”
Additional Resources
- Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
- See Talkdesk as a Leader by Gartner in the 2020 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
Tweet this: @Talkdesk tops @G2dotcom Spring 2021 reports, leads in more reports than any other #CCaaS provider, highest user reviews and earns six G2 badges, including Best Relationship, Easiest Doing Business With, Best Support, Easiest to Use
Social Networks
- Web: https://www.talkdesk.com
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
About Talkdesk
Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contacts:
Talkdesk Public Relations