Talkdesk recognized as a Microsoft Digital Native 2023 Partner of the Year

Talkdesk wins award based on its strong partnership with Microsoft, AI innovation, and customer commitment

• Talkdesk is honored with a Microsoft 2023 Partner of the Year award in the Digital Native Category.
• Talkdesk is recognized for its innovative use of artificial intelligence (AI) to deliver modern customer experience to thousands of global customers. 
• Talkdesk was selected from more than 4,200 nominations submitted across more than 100 countries.

SAN FRANCISCO — September 21, 2023 — Talkdesk®, Inc., a global AI-powered cloud contact center leader for enterprises of all sizes, announced it has been named winner of a Microsoft 2023 Partner of the Year award in the Digital Native category as a result of its innovative use of artificial intelligence (AI) to deliver modern customer experience to thousands of global customers. 

The Microsoft Partner of the Year Awards recognize Microsoft partners who have developed outstanding solutions using Microsoft technologies during the past year. Talkdesk was selected from a pool of more than 4,200 nominations submitted across over 100 countries.

Talkdesk was honored as a Microsoft Digital Native Partner of the Year in Lisbon, Portugal for accelerating modern customer experience delivery with an innovative, integrated unified communications as a service (UCaaS) and contact center as a service (CCaaS) solution that addresses evolving customer needs. Its latest strategic joint initiative, the certified Talkdesk Microsoft Teams Connector, builds a better customer experience by seamlessly integrating all of a company’s communication solutions, thus breaking down communication silos. As a result, contact center agents can access necessary information to assist customers efficiently and effectively, and collaborate with coworkers across the enterprise to tap into subject matter expertise. 

Supporting Quotes

“Talkdesk and Microsoft’s partnership allows companies to maximize the value of their cloud investments and enable productivity, collaboration and customer experience success. We are impressed with how Talkdesk has adapted to the opportunities presented by AI in modern customer service and are excited by the outcomes our joint solutions deliver to customers,” Abel Aguiar, executive director, partner channel, Microsoft.

“Modern customer experience requires companies to maximize their talent and resources,” said Charanya Kannan, chief product and engineering officer, Talkdesk. “In more closely integrating Talkdesk CX Cloud™ with Microsoft technology over the past year, we’re putting context and expertise at contact center agents’ fingertips, giving them a powerful AI-based tool to work smarter and provide better, highly personalized customer interactions.”

Additional resources:

• Learn how to improve customer experience with a certified Microsoft Teams contact center integration.
• Read how contact centers can improve the digital customer journey.
• See why SD Worx chose Talkdesk with Microsoft Teams Connector to support better customer experiences (CX) through richer agent collaborations.

Social Networks:

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

[email protected]