Press Release
Talkdesk wins at The 2024 SaaS Awards
The awards recognize the most innovative companies for their software-as-a-service solutions excellence
SAN FRANCISCO – August 15, 2024 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been crowned a winner in The 2024 SaaS Awards program in the category Best SaaS Product for Customer Services / CRM.
A long-established awards program spanning 56 categories, The SaaS Awards recognizes the leading innovations and applications of software-as-a-service (SaaS) solutions across a wide range of use cases and sectors. The program received entries from organizations of varying sizes worldwide, including North America, across Europe, and Asia Pacific.
The Best SaaS Product for Customer Services / CRM category recognizes the most innovative companies providing SaaS solutions that empower businesses to best support their customers. Talkdesk is a winner in this category for its flagship Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™.
Talkdesk CX Cloud is an AI-powered contact center platform that helps enterprises deliver modern customer service their way with native applications for omnichannel engagement, customer experience analytics, customer self-service, workforce engagement, and employee collaboration. The purpose-built Talkdesk Industry Experience Clouds uniquely offer specialized workflows and integrations delivered out of the box to accelerate customer service value to companies in the retail, financial services and insurance, and healthcare sectors faster, from day one.
A long-established awards platform, The SaaS Awards celebrates the latest innovations and applications of SaaS solutions across a wide range of use cases and sectors. The program will return to welcome new submissions in Spring 2025, to continue recognizing excellence in SaaS solutions.
The full list of winners across all categories can be found on the The Cloud Awards website.
Supporting Quotes
James Williams, chief executive officer of The Cloud Awards, said: “We’re thrilled to reveal the winners of The 2024 SaaS Awards after three intense rounds of judging. It’s been an outstanding edition of the awards this year, and the team and I would like to thank all those organizations that entered.”
Matthew Gregory, lead judge of The SaaS Awards, said: “Talkdesk CX Cloud has managed to strike that balance between democratizing access to advanced technologies, including AI, and being able to deliver laser-focused industry-specific solutions for financial services, retail, healthcare, and others. New Talkdesk GenAI features open the door to more creative CX approaches, offering new ways for customers to be delighted when they need assistance. A huge well-done from all at The SaaS Awards.”
Tiago Paiva, chief executive officer and founder of Talkdesk, said: “We are proud to be named a winner in the Best SaaS Product for Customer Services / CRM category in The 2024 SaaS Awards. The caliber of the finalists this year was particularly high, which is a testament to this wonderful achievement and tremendous recognition for our hard-working teams.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About The SaaS Awards
The SaaS Awards focuses on recognizing excellence and innovation in software solutions. Categories range from Best Enterprise-Level SaaS to Best UX or UI Design in a SaaS Product.
Talkdesk Media Contact:
Talkdesk Public Relations
The Cloud Awards Media Contact:
Matthew Gregory
[email protected]