customer stories
USE CASE
Service
INDUSTRY
Transportation & Logistics
INTEGRATION
N/A
KEY METRIC
Fast global implementation in 4 days
Connecting businesses with their customers through a range of world-class services.
Air Business provides global distribution and subscription management services. Delivering to more than 220 countries with over 300 million items sent annually, Air Business is a wholly-owned subsidiary of An Post, the Irish Post Office, one of the world’s leading postal services.
"Talkdesk’s technology is incredibly flexible and doesn’t require any major set up, this really gives it an edge over the competitors."
Adèle Nichols Director of fulfilment and customer services for Air Business Subscriptions
Air Business’s legacy, on-premises contact centre solution was costly and required the team to rely on an external vendor for reporting and changes to call flows. Visibility into reporting was limited, and first call resolution rates were low. The team selected Talkdesk for its cloud-based platform and robust, real-time reporting. Air Business moved from on premise to cloud in 5 contact centres in only 4 days, gaining full visibility, a wealth of data and the flexibility to change and adapt.
