customer stories
Unleash Potential: Self-Service Powered by AI
USE CASE
Service & Support
INDUSTRY
Information Technology & Services
KEY METRIC
↑ Autopilot empowering customer to a 85% self-service rate
↓ AHT dropped by 56%
How Checkr Boosted Self-Service, Incorporated AI.
Scaling customer support in the face of growing demand and increasing call volume is a significant challenge, especially for a company like Checkr.
"Automating responses to common questions, like report statuses and exceptions, got us to a remarkable 85% self service rate of those queries. This freed up our human resources to tackle more complex issues and improved our overall efficiency and service quality."
Charles Doherty Manager of Service Design
Checkr implemented Talkdesk Autopilot to support their CX vision and business mission creating frictionless experiences and rapid background check deliverables through both live agents and virtual agents.
