Press Release
Talkdesk International Women’s Day recognition program spotlights customers, partners, employees, and industry leaders driving meaningful change in customer experience
Nominated customer experience Momentum Makers will be celebrated throughout March
PALO ALTO, Calif. —March 5, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology for enterprises of all sizes, today announced its global International Women’s Day recognition program. The program recognizes Talkdesk customers, partners, employees, and other exceptional women who help companies realize their CX goals or advocate for CX transformation.
Talkdesk is celebrating industry Momentum Makers throughout March, with special recognition of inspirational women changing the CX landscape on March 8, 2025, International Women’s Day. This year, honorees were invited to also nominate women in their network who encourage and inspire others on their CX journeys, pioneer CX innovation, or meaningfully give back to their communities.
“In celebration of International Women’s Day, we’re thrilled to recognize so many women who accelerate CX excellence in our industry,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “Through our interactions with customers, partners, and colleagues, we witness daily how these Momentum Makers put customers first, push boundaries, and raise the bar in CX.”
To recognize and celebrate the stand-out women in CX, Talkdesk will share their inspirational advice and insight about how they stay focused on improving CX and their career advice for others in the industry on the Momentum Makers page, as part of a blog series, and across social media channels.
Highlights of exceptional women in CX featured as part of the 2025 Momentum Makers program include:
- Amber Scott, vice president of customer experience at Talkdesk customer Serta Simmons Bedding, cited the importance of keeping up with advanced technology implementation to stay ahead in CX: “As a CX leader, I am most excited about diving into and implementing AI and automation. These technologies offer numerous opportunities to provide faster and more consistent customer experiences for tier-one questions and problems, such as order statuses and returns. Effectively leveraging AI will free up time for surprise and delight moments, relationship building, and personalization—enhancing the overall customer journey.”
- Stacie Sloan, chief operating officer at Talkdesk customer Johns Hopkins Federal Credit Union, shared how she balances customer advocacy and business goals: “Customer needs and business goals are not mutually exclusive. Often, what is best for the majority of customers is good for business. The biggest challenge here is that you cannot be all things to all people. If you are too slow with technology investments, you lose an audience. If you change too much too often, you lose an audience. The business has to be very clear about who its target audience is and then invest the most, not all, of its resources into bettering the experience for that audience.”
- Crystal Miceli, vice president of product marketing at Talkdesk, discussed the role that curiosity played in her career and her approach to innovating at Talkdesk: “Ask questions, seek new knowledge, learn from people in adjacent roles, deeply understand the experience of others. Never accepting the status quo as good enough has landed me the biggest opportunities in my career, and that has only made me more curious about what I can improve next.”
Diversity, equity, and inclusion (DEI) is a core Talkdesk value, shaping the company’s approach to innovation. Talkdesk believes that different perspectives allow the company to create better ideas, products, and customer experiences. In recognition of its commitment to inclusivity, Newsweek named the company One of America’s Great Workplaces for Women.
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
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Media Contact:
Talkdesk Public Relations