Making patient access easy: AI tips for a smarter contact center

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17 December 2024, 8:00 a.m PT | 11:00 a.m EST

Ease of access is the top factor influencing provider choice, with 70% of patients prioritizing ease of scheduling, digital communication tools, and customer service when selecting a new healthcare provider. Your patient contact center plays a central role in easing access to care – and making it run as efficiently as possible is critical.

In this session, learn how to implement AI within your contact center to meet the expectations of digitally savvy patients. You’ll get valuable insights and real-world examples to help you:

Enable patient self-service: Discover how AI-powered self-service solutions help patients easily book, reschedule, and manage appointments on their own.
Empower agents to deliver personalized support: Learn how AI can enable your agents to deliver personalized service that builds patient loyalty.
Streamline contact center operations: See how user-friendly, “clicks-not-code” platforms can simplify the configuration and optimization of your contact centers.

This webinar is designed for IT, access, revenue cycle, and operations leaders looking for practical strategies to improve patient access and satisfaction.