Best Practices: Speech Analytics in the Contact Center

Uncover the potential of AI-powered speech analytics.

Speech analytics can glean critical insights from the torrent of unstructured voice data flowing through a contact center. Analysis of voice data has been the missing piece for monitoring what is happening in the contact center in real-time. There can be no digital transformation of the contact center without speech analytics.

It is no wonder that speech analytics is one of the fastest-growing call center technology segments. Speech analytics can analyze 100% of customer interactions to detect trends and emotions that might signal a problem. It can also empower agents in real-time and guide them to provide better service by improving their effectiveness and consistency.

With this whitepaper you’ll learn about:

• How to understand customer sentiment and intent through AI.
• Key benefits from AI-powered automations.
• The steps to implement speech analytics in your contact center.