TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

LER MAIS

Veja as últimas novidades.

Suporte Personalizado

BankUnited crushes CX with 104% increase in NPS

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Beyond ROI—the untapped value of a cloud contact center

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Suporte Personalizado

Celebrating inspirational women breaking barriers in CX: Advice to younger self

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How agentic AI stole the show at NRF

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Por Celia Cerdeira

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Talkdesk

A Talkdesk faz história

LER MAIS

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Stop guessing! Measure your way to CX success

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Contact center technology: Types, benefits, and trends

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Chatbots talk, AI agents think: Know the difference

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The power of hyper-personalized customer service in retail

By Ed Durbin

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O que é o índice de satisfação do cliente (CSAT) e como o mede?

Por Celia Cerdeira

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What is an omnichannel customer experience and why is it important?

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Intelligent call routing: What is it and how does it work?

Por Celia Cerdeira

Jan 3, 2025

Inteligência Artificial

8 ways AI improves customer experience

Por Celia Cerdeira

Dec 17, 2024

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Experiência do cliente. A better way.

Veja as últimas novidades.

BankUnited crushes CX with 104% increase in NPS

Women breaking barriers in CX: Leading the way with AI

Beyond ROI—the untapped value of a cloud contact center

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explained: How autonomous decision-making is shaping the future of AI

What is customer effort score (CES) and how to measure it?

A Talkdesk faz história

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

The power of hyper-personalized customer service in retail

O que é o índice de satisfação do cliente (CSAT) e como o mede?

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?

8 ways AI improves customer experience