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TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

LER MAIS

Veja as últimas novidades.

Tendências nos contact centers

From cost to value: How does your contact center stack up?

By Clayton Lougée

Tendências nos contact centers

Net Promoter Score (NPS): What it is and how to measure it

Por Celia Cerdeira

Transformação Digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Saúde e ciências da vida

Is the healthcare contact center ready to impact value-based care?

By Patty Hayward

Comércio a Retalho e Bens de Consumo

How agentic AI stole the show at NRF

By Ed Durbin

Inteligência Artificial

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

Tendências nos contact centers

What is customer effort score (CES) and how to measure it?

Por Celia Cerdeira

Jan 23, 2025

Tendências nos contact centers

Stop guessing! Measure your way to CX success

By Clayton Lougée

Jan 21, 2025

Tendências nos contact centers

Contact center technology: Types, benefits, and trends

Por Celia Cerdeira

Jan 16, 2025

Inteligência Artificial

Chatbots talk, AI agents think: Know the difference

Por Pedro Andrade

Jan 14, 2025

Comércio a Retalho e Bens de Consumo

The power of hyper-personalized customer service in retail

By Ed Durbin

Jan 9, 2025

Tendências nos contact centers

O que é o índice de satisfação do cliente (CSAT) e como o mede?

Por Celia Cerdeira

Jan 8, 2025

Talkdesk

A Talkdesk faz história

LER MAIS

Tendências nos contact centers

What is an omnichannel customer experience and why is it important?

Por Celia Cerdeira

Jan 7, 2025

Tendências nos contact centers

Intelligent call routing: What is it and how does it work?

Por Celia Cerdeira

Jan 3, 2025

Inteligência Artificial

8 ways AI improves customer experience

Por Celia Cerdeira

Dec 17, 2024

Tendências nos contact centers

Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations

By Katie Rubak

Dec 16, 2024

Saúde e ciências da vida

From personal tragedy to professional mission: Transforming healthcare with contact centers

By Patty Hayward

Dec 12, 2024

Suporte Personalizado

2024 Talkdesk CX Innovators Awards: Meet the winners

By Amy Payne

Dec 10, 2024

Tendências nos contact centers

Is my organization ready for a cloud contact center?

Por Celia Cerdeira

Dec 9, 2024

Serviços Financeiros e Seguros

To build, bolt-on, or buy? Navigating critical choices in banking customer experience

By Rahul Kumar

Dec 4, 2024

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Experiência do cliente. A better way.

Veja as últimas novidades.

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explained: How autonomous decision-making is shaping the future of AI

What is customer effort score (CES) and how to measure it?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

The power of hyper-personalized customer service in retail

O que é o índice de satisfação do cliente (CSAT) e como o mede?

A Talkdesk faz história

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?

8 ways AI improves customer experience

Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations

From personal tragedy to professional mission: Transforming healthcare with contact centers

2024 Talkdesk CX Innovators Awards: Meet the winners

Is my organization ready for a cloud contact center?

To build, bolt-on, or buy? Navigating critical choices in banking customer experience

Experiência do cliente. A better way.

Veja as últimas novidades.

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explained: How autonomous decision-making is shaping the future of AI

What is customer effort score (CES) and how to measure it?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

The power of hyper-personalized customer service in retail

O que é o índice de satisfação do cliente (CSAT) e como o mede?

A Talkdesk faz história

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?

8 ways AI improves customer experience

​Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations

From personal tragedy to professional mission: Transforming healthcare with contact centers

2024 Talkdesk CX Innovators Awards: Meet the winners

Is my organization ready for a cloud contact center?

To build, bolt-on, or buy? Navigating critical choices in banking customer experience

Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations