TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

LER MAIS

Veja as últimas novidades.

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Talkdesk

Celebrating inspirational Talkdesk women breaking barriers in CX

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Contact center vs. call center: What’s the difference and why it matters

Por Celia Cerdeira

Inteligência Artificial

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By Toussaint Celestin

Suporte Personalizado

Women breaking barriers in CX: Leadership opportunities

By Amy Payne

Inteligência Artificial

Se os seus clientes não deixam de contactar às 17h00, porque deveria o seu contact center deixar de responder?

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Suporte Personalizado

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

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Tendências nos contact centers

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Mar 6, 2025

Suporte Personalizado

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

Saúde e ciências da vida

How can AI agents unlock value for healthcare organizations?

By Patty Hayward

Mar 3, 2025

Tendências nos contact centers

From cost to value: How does your contact center stack up?

By Clayton Lougée

Talkdesk

Experiência do cliente. A better way.

LER MAIS

Tendências nos contact centers

Net Promoter Score (NPS): What it is and how to measure it

Por Celia Cerdeira

Transformação Digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Saúde e ciências da vida

Is the healthcare contact center ready to impact value-based care?

By Patty Hayward

Comércio a Retalho e Bens de Consumo

How agentic AI stole the show at NRF

By Ed Durbin

Inteligência Artificial

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

Tendências nos contact centers

What is customer effort score (CES) and how to measure it?

Por Celia Cerdeira

Jan 23, 2025

Tendências nos contact centers

Stop guessing! Measure your way to CX success

By Clayton Lougée

Jan 21, 2025

Tendências nos contact centers

Contact center technology: Types, benefits, and trends

Por Celia Cerdeira

Jan 16, 2025

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Experiência do cliente. A better way.

Veja as últimas novidades.

How can AI agents for voice power human-like conversations?

Celebrating inspirational Talkdesk women breaking barriers in CX

Contact center vs. call center: What’s the difference and why it matters

What are AI agents? Benefits, types, and use cases

Women breaking barriers in CX: Leadership opportunities

Se os seus clientes não deixam de contactar às 17h00, porque deveria o seu contact center deixar de responder?

BankUnited crushes CX with 104% increase in NPS

Women breaking barriers in CX: Leading the way with AI

Beyond ROI—the untapped value of a cloud contact center

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Experiência do cliente. A better way.

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explained: How autonomous decision-making is shaping the future of AI

What is customer effort score (CES) and how to measure it?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends