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Press Release

Talkdesk announces appointment of its first chief human resources officer

Recruits global talent leader Laura Butler to drive strategy for building a courageous, innovative, and customer-obsessed team

  • Senior leader for multiple Fortune 500 companies brings people and culture mastery to next phase of the Talkdesk corporate journey
  • Sets the stage for amplifying the unique Talkdesk culture on a global scale after doubling employee growth over the last year 
  • With Butler’s addition, half of the positions on the Talkdesk executive management team are now held by women

SAN FRANCISCO — June 9, 2021 — Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced Laura Butler has joined the Talkdesk senior leadership team as the company’s first chief human resources officer. Butler will oversee global efforts to attract, retain, and develop a courageous, innovative, and customer-obsessed team as Talkdesk shifts into its next decade of growth. 

Butler joins Talkdesk from Workfront (an Adobe company), where she served as senior vice president of people and culture. While there, Butler oversaw the creation and strengthening of their award-winning culture and acceleration of the digital work experience. Her career reflects over two decades shaping global talent strategies for several Fortune 500 and Cloud 100 companies while in senior leadership positions at Ttec, Taleo, Oracle, and Pacific Gas and Electric.

Nationally recognized for her leadership roles in workforce development, and diversity and inclusion initiatives, Butler counts among her professional accolades a special veterans program recognition by the White House and former Vice President Joe Biden. She is also a past recipient of the Most Influential Women listing from the San Francisco Business Times, a finalist for Utah’s Women in Technology award, and an advisory board member of the Women Tech Council in Utah.

“Since day one at Talkdesk, our people have been our greatest asset. The values we share and our spirit of innovation continue to attract incredibly talented professionals,” said Tiago Paiva, chief executive officer and founder, Talkdesk. “Laura’s mastery of people and culture development will enable us to keep investing in this critical asset as we move ahead in our journey towards delivering better solutions for more exceptional customer experiences.” 

“Great customer experiences have their roots in great employee experiences, where employees are proud and energized by the meaningful impact their work has on customers,” said Laura Butler, chief human resources officer, Talkdesk. “I’m eager to amplify the groundwork that’s already been laid and look forward to empowering all members of the Talkdesk team to do their best work within a world-class culture, where all voices are heard.” 

Butler’s arrival at Talkdesk follows a record-setting year for the company during which it doubled the number of employees on board to nearly 2,000. Notably, with her appointment, half of the positions on the Talkdesk executive management team are now held by women.

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About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts: 

Talkdesk Public Relations

[email protected]