Press Release
Talkdesk named a finalist in The 2024 SaaS Awards in Best SaaS Product for Customer Services / CRM category
The awards recognize the most innovative companies for their software-as-a-service solutions excellence
SAN FRANCISCO – July 23, 2024 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been named a finalist in The 2024 SaaS Awards program in the category Best SaaS Product for Customer Services / CRM.
A long-established awards program now spanning 56 categories, The SaaS Awards recognizes cutting-edge innovations and applications of software-as-a-service (SaaS) solutions across a broad range of use cases and sectors. The program received entries from organizations of varying sizes worldwide, including North America, Canada, across Europe, the Middle East, and Australasia.
The Best SaaS Product for Customer Services / CRM category recognizes the most innovative companies providing SaaS solutions that empower businesses to best support their customers. Talkdesk is a finalist in this category for its flagship Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™.
Talkdesk CX Cloud is an AI-powered contact center platform that helps enterprises deliver modern customer service their way with native applications for omnichannel engagement, customer experience analytics, customer self-service, workforce engagement, and employee collaboration. The purpose-built Talkdesk Industry Experience Clouds uniquely offer specialized workflows and integrations delivered out of the box to accelerate customer service value to companies in the retail, financial services and insurance, and healthcare sectors faster, from day one.
A long-established awards platform, The SaaS Awards celebrates the latest innovations and applications of SaaS solutions across a wide range of use cases and sectors. The program’s judges will determine which of the finalists should be crowned the winner in each category, with the announcement of their decision to be made on August 13, 2024.
Supporting Quotes
James Williams, chief executive officer of The Cloud Awards, said: “Each year it seems the quality of the entries into The SaaS Awards exceeds all our expectations, and 2024 has proven this to be the case. Our judges have been very forward in telling our team how difficult their decisions have been this year, for all the right reasons – such is the caliber of the submissions they’ve been reviewing. As such, I’d like to extend a huge congratulations to this year’s finalists. To have stood apart from an extremely impressive field of shortlistees is a tremendous achievement. We wish them all the best of luck in the final round of judging.”
Tiago Paiva, chief executive officer and founder of Talkdesk, said: “We are proud to be named a finalist in the Best SaaS Product for Customer Services / CRM category in The 2024 SaaS Awards. Talkdesk is at the forefront of innovation in artificial intelligence and customer experience, bringing an edge to our customers with our solutions. This achievement is deserved recognition for our hard-working teams.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About The SaaS Awards
The SaaS Awards focuses on recognizing excellence and innovation in software solutions. Categories range from Best Enterprise-Level SaaS to Best UX or UI Design in a SaaS Product.
Talkdesk Media Contact:
Talkdesk Public Relations
The Cloud Awards Media Contact:
Matthew Gregory
[email protected]