Once considered taboo, remote work is becoming the standard. Once a fringe idea for banks, it’s now seen as a viable alternative to large banking contact centers housing supervisors and their agents. Research shows that the growth of remote work is likely to continue with the COVID-19 pandemic, only accelerating these changes and, in some cases, becoming permanent.
In this ebook, we explore how a highly engaged workforce can reduce attrition, be more productive and increase client satisfaction in contact centers and branches.
