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Proven to help companies have better conversations.

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"Our team leverages Talkdesk Copilot, an AI-powered assistant that proactively delivers contextual recommendations, next-best actions,and automated assistance to the agent during live interactions. It also automatically creates a summary of the call using generative AI, streamlining after-call work. An agent might otherwise spend eight minutes summarizing the conversation themselves, so saving that time on each call delivers impactful operational gains. Agents appreciate Talkdesk Copilot, especially as the platform’s omnichannel capability provides an interaction summary when users transition from chat to call."

Thomas Grosso Executive Director, Service Desk, CAI

Talkdesk Copilot key features.

Next best actions

Quickly resolve customer issues by proactively providing agents with next best action recommendations for each stage of the conversation.

Real-time shortcuts

Resolve complex customer issues faster with real-time shortcuts based on customer needs and optimized outcomes.

In-app automations

Automate manual tasks and capture customer information inside any application, without leaving Talkdesk Workspace.

Knowledge base suggestions

Get faster access to relevant articles from Talkdesk Knowledge Management or an external knowledge base to give customers quick answers.

Experience how agents can resolve complex customer issues quickly and correctly.