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Proven to help companies have better conversations.

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"We have a better view into how many calls we’re likely to get on given days. The forecasts have been very accurate and the longer we use the software, the better they get."

James Thurgood Director of Communications, Easy Storage Solutions

Talkdesk Workforce Management key features.

Intelligent forecasts

Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.

Automated scheduling

Automate and optimize the scheduling process based on shift templates, break rules, agent skills, and KPI goals.

Analytics & Insights

Create customizable dashboards and reports to analyze key metrics and make better decisions.

Omnichannel support

Generate forecasts and schedules that support your omnichannel workflows.

Experience the next generation in workforce management.