Guardian

Automate compliance and help mitigate the risks of a distributed workforce, including insider threats, negligence, and unpredictable work-from-home infrastructure.

Talkdesk Guardian™ is an AI-driven, native cloud compliance solution that enables contact centers to gain visibility and take control of their WFH and hybrid workforce. Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations. Reroute calls to agents with the best connectivity and notify agents when they are engaging in abnormal or non-compliant behavior.

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