Generative AI and the contact center of the future

We’re at the beginning of a massive shift in how brands will deliver customer service. The large language models behind generative AI systems are going to be like rocket fuel for the contact center. Find out how this exciting new technology will change everything from conversational AI to the role of the contact center agent.

Topics include:

• Chatbots and virtual agents

• AI analytics

• Knowledge management

• Quality management

• Routing and orchestration

• Contact center agent of the future