Generative AI and the healthcare contact center of the future

We’re at the beginning of a massive shift in how healthcare organizations will deliver patient and member support, as expectations for automated and convenient service continue to rise. The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Topics include:

• Improving access and equity through conversational AI.

• Using AI analytics across the full patient journey.

• Getting patients answers, not articles, in self-service.

• Finding insights from every patient call, text, and chat through automation.
• The healthcare contact center agent of the future.