The pandemic brought a shock to insurance contact centers and accelerated the pace of change, truly revolutionizing how carriers and brokers can service their policyholders. In this ebook, you will learn how insurers are using new technologies such as virtual agents, telematics and artificial intelligence to elevate their CX, empower the employee experience, onboard and ramp new teams, provide coaching and development, increase productivity and retention as well as understand the true impacts of employee success.
