See why Aragon Research has identified Talkdesk as one of 15 key providers that are making a difference in intelligent contact centers.
While demand for cloud contact centers is at an all-time high, the reason for this is the need for a modern offering that is increasingly intelligent. The race to the intelligent contact center is on, and going forward, the base capabilities for ICC will be assumed.
The challenge will be for automation and intelligence both for human agents and now, increasingly, for the computer-based virtual agents.
This Research Note evaluates the trends in the market and identifies 15 key providers that are making a difference in intelligent contact centers.
What you’ll learn:
- The state of the contact center in a post-covid economy.
- Key trends driving digital transformation.
- The current state of artificial intelligence.
- Why Talkdesk was named a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021.
Fill out the form now to get your free copy of The Aragon Research Globe for Intelligent Contact Centers, 2021.
Please note the report is in English.
