Report
Forrester Study: The Total Economic Impact of Talkdesk CX Cloud.
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In 2024, Talkdesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to explore the potential return on investment businesses might achieve with Talkdesk CX Cloud. This study offers a clear framework for assessing the financial benefits of Talkdesk, including:
How AI-driven self-service can deflect and contain calls.
How AI can streamline post-call tasks to lighten agent workload.
Insights into real-world customers’ investment payback period and ROI for Talkdesk CX Cloud.
