Report
Talkdesk has been recognized with Frost & Sullivan’s 2024 North American Customer Value Leadership Award in the retail CCaaS market.
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Frost & Sullivan’s Customer Value Leadership Award honors companies that deliver products or services that stand out in terms of overall price, performance, and quality. Talkdesk has earned the 2024 award for its outstanding contributions to enhancing retail customer experience and effectively addressing retail challenges through its innovative Retail Experience Cloud™.
Download Frost & Sullivan’s report to discover more about this recognition.
“Ensuring customer trust is also key. Talkdesk is committed to ethical and responsible AI usage. Using the trio of its GenAI observability dashboard, data augmentation, and GenAI finetuning and simulation helps identify biases and inaccuracies and keep humans in the loop to ensure the safe usage of AI”
Nancy Jamison, Senior Industry Director, Frost & Sullivan
Don’t miss the opportunity to join the webinar on Elevating the retail customer experience: Lessons from Talkdesk and Frost & Sullivan.
