IT’s Pivotal Role in Long-Term CX Strategies

The CX landscape changed drastically and swiftly this Spring to a predominantly work-from-home (WFM) model. Most CX leaders state they plan to continue to leverage WFH strategies even once the pandemic ends. To ensure success, IT leaders will need to help move the business past survival mode and promote strategic technology and innovation.

Download this report by Metrigy to learn about:

• IT’s role in the WFH model

• Architecture selection

• Advanced technology deployment including AI

• Management and security

• Ensuring funding