Report
Responsible AI and the evolving role of the healthcare contact center.
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Artificial intelligence (AI) is revolutionizing healthcare, with contact centers at the forefront of this transformation. A new report from CHIME and Talkdesk offers expert insights and actionable strategies to help you navigate this dynamic landscape.
The report originates from a CHIME-led thought leadership roundtable, co-hosted by Talkdesk, which explored the potential benefits of AI-driven technology in patient communication. It featured healthcare leaders from various U.S. healthcare providers.
This comprehensive report shares real-world experiences and best practices from top healthcare executives, highlighting how AI is enhancing patient experiences, streamlining contact center operations, and driving new business outcomes.
Download the full report to learn more about:
Leveraging AI to optimize contact center operations and create value.
Balancing AI-powered self-service with human support.
Developing a deeper understanding of patients and anticipating their needs.
Overcoming access disparities and ensuring inclusivity in AI interactions.
