Healthcare providers are challenged with fragmented patient experiences that make it difficult to meet rising expectations for easy, seamless, and connected interactions. Many organizations have implemented a range of digital technologies as patients have more choices on their preferred communication channels. But leaders rate inconsistent patient experiences across disjointed touchpoints to be the most pressing challenges they face.
This Talkdesk Research report, based on a global survey of 115 healthcare executives in partnership with College of Healthcare Information Management Executives (CHIME), examines the importance of an end-to-end patient engagement strategy that is integrated with health record systems.
Download the report to learn more about:
- The challenges of fragmented patient experience.
- How leading providers are working to deliver a consistent patient journey.
- Steps to take for successfully consolidating technologies.
