The healthcare industry is at a pivotal moment to transform the patient experience. Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences, and in their absence, will go elsewhere for care.
In this report, we reveal insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined patient experience.
This report focuses on five key elements:
- The rising stakes to improve PX.
- The implications of a currently fragmented PX.
- How contact centers are at the core of transforming PX.
- The opportunity to leverage contact centers for care coordination.
- How to use contact centers for patient and business intelligence.
Download the report for inspiration and guidance in unlocking and harnessing the full potential of your contact center.
